It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

In our industry, where technical precision and project deadlines are paramount, the quality of customer service can make or break a partnership. This year, integrators and dealers have spoken, and ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.

We are a team of writers, experimenters and researchers providing you with the best advice with zero bias or partiality. When launching a new startup, an entrepreneur should dedicate time to fully ...