More companies are including chat platforms in their customer care programs. From a customer standpoint, it offers immediate access and hopefully fast results. Unfortunately, there are five common ...

Whether you're a small medium or enterprise sized company, a live chat solution can take your customer's experience to the next level. Live chat solutions are allowing companies to provide real-time ...

As a business, you are always looking for effective strategies to interact with customers visiting your brand website. Because customer care is crucial to your business for building a customer base so ...

Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. They miss their goals because they don’t prioritize customer service. And the main ...

It’s no secret that live chat is growing in importance as a customer service channel. People have gotten used to messaging with their friends and family, so it’s no wonder many want to interact with ...

Live chat can deliver an exceptional customer experience, but only when implemented correctly. One upon a time, a long time ago, it was easy to reach out to a vendor to ask a knowledgeable human ...

Opinions expressed by Entrepreneur contributors are their own. In this age of instant gratification, consumers want their problems dealt with immediately — not five minutes from now. By implementing ...

Of all of the customer service channels, live chat probably gets the least amount of love, yet can be one of the most efficient resolution channels for both companies and customers. In a review of ...

Customers can tell the the difference between someone who can really help them and someone just pressing automatic send buttons for pre-scripted platitudes. Here’s how to use online chat to deliver ...

You can contact Etsy customer service if you have an Etsy account. The simplest way to contact Etsy is the online Help Center, which lets you chat or send an email. You can also request a phone call ...