Politicians making fun of an 82-year-old man who was attacked with a hammer. Online commenters calling anti-vaxxers who died of covid-19 “stupid.” Teachers refusing to address transgender students by ...

Please provide your email address to receive an email when new articles are posted on . Over the past decade, I have been fortunate to have a platform on which to reflect about the varying dimensions ...

Join me on a journey of intentional empathy, reflection, and practice every day from August 1 to August 14, 2023! I learned empathy the hard way—through a lot of painful life experiences. I didn’t ...

Empathy is essential in customer service, but it isn’t always enough. Your organization must embody the empowered behavior that being empathetic can require. One approach that’s good on paper but ...

In an increasingly complex world, judgment and disappointment often become default responses to others’ actions and decisions. Yet developing empathy—the ability to understand and share others’ ...

In an era where servant leadership has become the gold standard, balancing deep connection with the right measure of detachment–distanced empathy–has emerged as a subtle yet powerful skill for ...

Please provide your email address to receive an email when new articles are posted on . For readers of my column over the past decade, many will recognize that on numerous occasions I have chosen to ...

I perched on the edge of an undersized plastic chair across from my daughter’s teacher at our first elementary parent/teacher conference of the year. “ Your daughter listens well and is so well ...

I recently developed a leadership communication seminar for a large global organization. Upon seeing that my draft program included a session on empathy, the CEO reacted, “Oh, God! We all know empathy ...

I was pleased, maybe a little smug even, to read a recent report on research showing that middle-aged women have the most empathy of all segments of the population, published in the Journal of ...