Households are at risk of overpaying on their energy bills if their smart meters are faulty or wired incorrectly. Customers ...

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The New Orleans Sewerage and Water Board has inked a contract for a $67 million, citywide water meter replacement project, the utility’s solution for long-standing billing accuracy problems. The new ...

It took over a week, but Sue Sanders finally got Xcel Energy to send a contractor to repair a part broken by a contractor attempting to replace a smart meter. Sanders was initially informed by an Xcel ...

The Sewerage and Water Board picked a contractor Wednesday to install electronic water meters at New Orleans homes and businesses, moving forward on its plan to fix a notoriously error-prone billing ...

KPRC 2 Investigative reporter Amy Davis uncovered billing problems in a years-long investigation. She explains who will get the new meters and what it means for customers’ water bills. The $8.5 ...

Many British Gas smart meter customers say they are still unable to track their energy usage, with some complaining they've been unable to check consumption regularly on the firm's app, website and in ...

DENVER — After seeing a smart meter on TV for another Xcel Energy story, Rick Negreann and his wife, Rae, realized they didn't have one on their home. They're lucky, because their nephew is a 9NEWS ...