A service management portal helps organizations structure and enhance the service experience. It provides customers a consistent way to request services from dedicated service catalogs and knowledge ...

DALLAS--(BUSINESS WIRE)--Aavenir, a global AI-enabled Source-to-Pay and Contract Lifecycle Management solutions provider, participates as a Gold Sponsor at the upcoming ServiceNow Knowledge 23 event ...

At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

ServiceNow has set its sights on the CRM market. If you hadn’t heard it before now, it came through loud and clear at Bill McDermott’s Knowledge user conference keynote this year as he declared that ...

Chief People Officer Jacqui Canney and Senior Vice President Amy Regan Morehouse discuss the company’s focus on breaking down silos and building skills. Rebecca Torchia is a web editor for EdTech: ...

At last week’s Knowledge 16 conference, the big news from service management vendor ServiceNow (NYSE:NOW) was its push into customer service management (CSM). Venturing beyond its information ...