The European Banking Authority (“EBA”) has published its revised guidelines on outsourcing arrangements (“New Outsourcing Guidelines”). The New Outsourcing Guidelines are now awaiting to be officially ...

We mentioned in our blog on 12 April 2019 that the European Insurance and Occupational Pension Authority (EIOPA) intended to publish guidance on cloud outsourcing in the (re)insurance sector. The ...

As the global economy improves, customers are looking to outsourcers to not only save money, but to drive growth, improve quality and drive innovation. Those were among the key themes from two days ...

Are you considering outsourcing your contact center services – either partially or entirely? If so, you had better proceed cautiously, because there are a lot of risks in going down this path, because ...

The Covid-19 crisis put a lot of pressure on businesses and caused big disruptions in the global business sector. Because of the lockdowns and restrictions, businesses were faced with serious ...

LONDON--(BUSINESS WIRE)--SpendEdge, a global procurement market intelligence firm, has announced the release of their Global Contact Center Outsourcing Category - Procurement Market Intelligence ...

Artificial intelligence systems are only as powerful as the data they are trained on. High-quality labeled datasets determine whether a model performs with precision or fails in production.

LONDON--(BUSINESS WIRE)--The Contact Center Outsourcing market will register an incremental spend of about $30 billion, growing at a CAGR of 5.81% during the five-year forecast period. A targeted ...

Forbes contributors publish independent expert analyses and insights. Mark Settle is a seven time CIO and the author of two books on IT management. It’s labor arbitrage all over again! IT leaders ...