There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

AI transformation hinges on deliberate workforce transformation. Employees need structured pathways to reskill and upskill, ...

The key driver for the growth in the mortgage industry is customer satisfaction fueled by faster service and competitive time to market. The challenges with mortgage industry are heavy documentation, ...

Kamales Lardi has more than 23 years of cross-industry experience with digital and technology solutions and is the author of The Human Side of Digital Business Transformation. “Rubbish. It’s all about ...

Since the pandemic began, cities across the country have been on a fast track to digital transformation. To meet constituents where they were, state and local governments needed to modernize citizen ...

The Fast Company Impact Council is an invitation-only membership community of top leaders and experts who pay dues for access to peer learning, thought leadership, and more. BY Shmulik Fishman Digital ...

This article presents a descriptive review of a team-based care transformation model in a large primary care network, including core staffing, process improvement, and extended care teams. Allegheny ...

If you think digital transformation is a technology problem, your workforce will quietly turn it into an expensive failure.

A few years back, a junior manager from a well-regarded international manufacturing company contacted me. He said, “My VP wants me to develop a digital transformation strategy for the security ...