Amazon Connect is a portfolio of agentic AI solutions built for business to automate customer engagement, hiring, supply chain, and patient care from day one.

Apr 28, 2026 · New AI solutions for business decisions, hiring, customer experience, and health care draw on decades of Amazon's operational expertise. Amazon Connect is expanding from a single …

Jul 23, 2025 · The cloud telephony and contact center service AWS Connect commonly referred to as Amazon Connect, is provided by Amazon Web Services. Businesses construct call flows, rent phone …

Connect customers to agents, enable intelligent routing, and track performance in real-time. Connect Customer helps a variety of personas: Customers reach out to your contact center because they are …

Mar 17, 2026 · Amazon Connect (AWS Connect) is a cloud-based, omnichannel contact center solution by Amazon Web Services. It leverages AI, machine learning, and automation to deliver personalized …

This workshop is best suited for those new to Amazon Connect, IT decision makers, line of business stakeholders, or those responsible for contact center configuration and management.

In this tech talk, we will demonstrate how with Amazon Connect, you can build once and enable across channels. Learn how to easily unify voice and chat in your contact center and explore how chat can …

Apr 30, 2026 · AWS expanded Amazon Connect into four agentic AI tools for supply chain, hiring, customer service, and healthcare workflows, with humans still in control.

In this series of labs, we’ll build cloud based contact center using AWS Amazon Connect service and explore integration with other AWS services such as Amazon DynamoDB, Amazon Lex and AWS …

Amazon Connect Contact Control Panel